The drive-through is amazingly slow. Very slow. I am typing this review from the drive-through and I still don't have my food yet. I have been in the drive-through for more than 10 minutes. This is crazy. I understand it's 1 PM but there were only four cars in front of me.
(2)
Nate P.
"Steak and Shake...Famous for Wasting Customers' Time". After waiting for the late night menu, my wife placed a substantial order online for our family. When I arrived at the restaurant the "drive thru" speaker had a message that the drive thru was closed. Ok...I'll just go inside. Park, get out and come to find the door was locked. Had to knock on the windows for several minutes before someone came to the door, and said they were closed. Dumbfounded, I told I told the employee there was already an order placed online just 20 minutes earlier and they had already taken our money. All he did was take another ten minutes to process a refund, to top it off he didnt even offer anything for my wasted time, gas, and inconvenience. Not even an apology. Undoubtedly the last time I will go to that particular "Steak and Wait"...of course since we waited for the late night menu, nearly every other place was closed and I had to come home empty handed with my family still very hungry. What really bothers me is that they obviously got the order, but didnt bother to call us to let us know they were closed(they are ALWAYS 24 hour), and treated me like *I* was an inconvenience....
(1)
Kelly S.
Since one just opened here where I live, I had to go here. Very reasonable and the milkshakes are great! I had a mushroom swiss hamburger with french fries. It was good but I have tasted better. For me there did not seem like there was enough mushrooms or swiss on the burger itself. The wait staff was great, friendly and professional. I plan to go here in Virginia once the lines are not wrapped all the way around the building.
(4)
Yuriy G.
We came sat at the bar, the wait was longer than expected for a fast food joint. But when the food was served it was delicious.
(4)
Allen L.
This Steak and Shake has a special place in my heart since I had my first date with my wife here. That's why we keep coming back. The only problem in the college kids sometimes make is a "hangout" and are quite annoying, but if you can stomach them, the food will make up for the annoyance. Try the 7x7 if you go after midnight. It's a great heart attack plate of wonderful cheesy beefness!
(4)
James F.
I stopped in here at 5:10am this morning hungry for a burger and not breakfast food. To my surprise the drive in was closed so I went inside to eat. Wow...not a customer in sight so I has the place to myself. I ordered a triple cheesburger, fries, and a bowl of chili. Thats where ever thing was a surprise. The burger was cooked perfect and super hot. The chili and fries super hot too. I just didn't realize Steak n Shake could be this good. In 40 years of burgers I have never had one as good as was cooked by Logan. It was awesome. I am actually back here tonight because my experience was that good. Wow!
Easily the worst Steak N Shake we've ever been to. It is consistently a terrible wait in line (drive thru) I sat in line for 45 minutes once ( I really wanted late night food) They offer terrible waits and terrible service. Only go here if you're wasted.
(1)
Markelle D.
I'm not sure of the name, but the employee that worked the morning shift of 8/15 at 4 in the morning ( colored male) by far made my steak n shake experience the best it's ever been. He was helpful on me choosing something to eat off the menu and on top of that the food he cooked was top of the line It was the best burger I've had cooked in 3 mins, straight up.. Dude deserves props
(5)
Adam M.
I love Steak 'n Shake! I would frequent this location on Fridays when I was in college to reward myself after a week of hard work. I have not eaten inside this particular location in quite some time. I was once given a gift card, either as a Christmas or Birthday present. One day, I stopped in because I needed to put more money on the card. I liked having it as I didn't always need to carry cash on me (and I did not have a credit card at the time). I kept my receipt from the transaction, and noticed the card wasn't reloaded properly. To confirm that the card wasn't reloaded properly, I checked the "Steak 'n Shake Gift Card Website." I don't know if this website is still active, but at the time (late 2004 or sometime in 2005), you could log-on with your gift card number/PIN and check your balance, and see all of the activity on your card. Pretty cool, IMO. So, after carefully checking all of the account activity and double-checking my receipt, I knew the money I had paid wasn't credited to my gift card. So, I printed the activity log to take with me to the restaurant, along with my receipt, and obviously, gift card. Armed with my proof, I stopped in to the restaurant and spoke with the manager. He was an older gentleman, with white hair and very tall. He was VERY rude, accused me of lying, and would not help me. Deal-breaker! I love SNS, but will NOT be accused of lying and/or be treated rudely and unfairly. My last time inside this restaurant was to seek help from a different employee. I can't remember if I contacted corporate office or the restaurant itself. In the end, I got every penny I had paid...and was not given grief by this other employee. I have driven through the drive-thru a handful of times since then, but have not been back inside. I doubt this rude manager is still working. I'm inclined to stop in and give them another chance, even if it's nearly 10 years later. Managers need to remember their customer service...and not forget about websites like Yelp!
(2)
Karlee V.
This Steak 'N Shake is the worst one, don't go here. Unless of course you love incorrect orders, long waits and unfriendly staff. The staff member got my order wrong, then after making me wait 10 mins to fix it, told me "Happy 420!". Seriously? I'll never be back, worst service ever. Is there even a manager??? Or is everyone just high at work?
(1)
Jackie L.
This is one of the best locations I've been to. We go there at least 2-3 times a month, and the service is always quick and friendly. Prices are good, especially with coupons and the new app that gives extra discounts.
(5)
Amanda R.
I have had a few bad experiences at this location which really sucks because my family loves steak n shake and its the closest one to my house by far, so even though I've had horrible service time and time again i have kept coming back. Tonight was my last visit to this location and honestly to ANY steak n shake. The service was horrendous but that speaks nothing of the filth of the restaurant and the speed of service or lack there of. We waited ten minutes on three waters, thirty minutes on our food which came out burnt almost inedible on stale bread, and then another 45 minutes on three milkshakes. Our sever Madison said the manager was personally taking care of our food and service but we never saw or heard from him/her. The whole experience was bad. My family will not be returning.
(1)
Todd H.
As much as I want to, I cannot in good conscience rate this place 5 stars. The food is fan-freaking-tastic but I've got a couple major beefs. Mmm, beef. My first issue is the speed of the drive-thru service. Pretty much the slowest line ever. Seriously, if you pull up here and you're not the ONLY person in the drive-thru lane, prepare to wait 15 minutes. I shudder to think how long I'd be waiting if I was ordering for more than just myself. This line moves slower than the one at your local DMV, and I swear I could probably do my taxes in the amount of time it takes the late-night crew here to whip up a frisco melt. The other big issue here is the price. Not as big of an issue as the speed, since I will definitely pay a premium for what I consider to be quality fast food, but still...it keeps me from more regular visits. I was there two days ago after my night class at Lindenwood let out and the damage was something like $10.50 for a frisco melt with bacon and a chocolate shake. All that being said though...I absolutely LOVE the food here. I guess I should say I just love some of the food here, since I pretty much never waver from the frisco melt, the chili, and the cheese fries. Seriously, you have got to try the chili here...it's good and they know it, which is why they sell cans of it both in the restaurant and in your local supermarket (check the shelves at Schnucks, Walmart, etc). All I know is if I'm at home and hungry, and I open the cabinet and see Steak n Shake chili, there is no way I'm not eating it. :P
(4)
Jane H.
Revamped menu includes lots of delicious burgers and giant, homestyle shakes at very reasonable prices. Spicy burger was great, as was the patty melt.
(4)
josh s.
pulled up bout 10 30 and ordered 4 orders of biscuits and gravy,the lady informed they have only enough to make one order!Thought they served breakfast till 11.So i say uhggg fine ill take a sausage egg and cheese biscuit.So i pull up to the window and the lady comes to the window and informs me there also out of sausage,wtf how could you be out of sausage!So whatever just give me the one order of b and g,she ask if id like a drink for my inconvenience,i said sure whatever ill take a sprite.So i get the sprite take one drink and its nothing but co2!Seriously one of the worst trips to steak n shake ever!
(1)
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Address :2221 1st Capitol Dr
Saint Charles, MO, 63301
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : No
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Jim A.
The drive-through is amazingly slow. Very slow. I am typing this review from the drive-through and I still don't have my food yet. I have been in the drive-through for more than 10 minutes. This is crazy. I understand it's 1 PM but there were only four cars in front of me.
(2)Nate P.
"Steak and Shake...Famous for Wasting Customers' Time". After waiting for the late night menu, my wife placed a substantial order online for our family. When I arrived at the restaurant the "drive thru" speaker had a message that the drive thru was closed. Ok...I'll just go inside. Park, get out and come to find the door was locked. Had to knock on the windows for several minutes before someone came to the door, and said they were closed. Dumbfounded, I told I told the employee there was already an order placed online just 20 minutes earlier and they had already taken our money. All he did was take another ten minutes to process a refund, to top it off he didnt even offer anything for my wasted time, gas, and inconvenience. Not even an apology. Undoubtedly the last time I will go to that particular "Steak and Wait"...of course since we waited for the late night menu, nearly every other place was closed and I had to come home empty handed with my family still very hungry. What really bothers me is that they obviously got the order, but didnt bother to call us to let us know they were closed(they are ALWAYS 24 hour), and treated me like *I* was an inconvenience....
(1)Kelly S.
Since one just opened here where I live, I had to go here. Very reasonable and the milkshakes are great! I had a mushroom swiss hamburger with french fries. It was good but I have tasted better. For me there did not seem like there was enough mushrooms or swiss on the burger itself. The wait staff was great, friendly and professional. I plan to go here in Virginia once the lines are not wrapped all the way around the building.
(4)Yuriy G.
We came sat at the bar, the wait was longer than expected for a fast food joint. But when the food was served it was delicious.
(4)Allen L.
This Steak and Shake has a special place in my heart since I had my first date with my wife here. That's why we keep coming back. The only problem in the college kids sometimes make is a "hangout" and are quite annoying, but if you can stomach them, the food will make up for the annoyance. Try the 7x7 if you go after midnight. It's a great heart attack plate of wonderful cheesy beefness!
(4)James F.
I stopped in here at 5:10am this morning hungry for a burger and not breakfast food. To my surprise the drive in was closed so I went inside to eat. Wow...not a customer in sight so I has the place to myself. I ordered a triple cheesburger, fries, and a bowl of chili. Thats where ever thing was a surprise. The burger was cooked perfect and super hot. The chili and fries super hot too. I just didn't realize Steak n Shake could be this good. In 40 years of burgers I have never had one as good as was cooked by Logan. It was awesome. I am actually back here tonight because my experience was that good. Wow!
(5)Alisia R.
This place isn't too bad during the day from my understanding, but at night the service is really slow, at least whenever my fiancé and I have gone there. One night we waited 15 minutes to even get someone to come around to ask what we wanted to drink, which my fiancé ended up going to the front counter notifying a manager and we finally got someone to get our drinks that WASNT EVEN OUR SERVER! Also when we tried to tip the guy that went out of his way to get our drinks, he pushed for us not to tip and said rudely "I'm not going to ask you again, stop!" Which came off really rude. Our actual server was extremely slow, got our orders wrong, my garlic steak burger didn't even have the garlic sauce on the burger, and it took 45 minutes to an hour to even leave the place the service was so slow not to mention there weren't even many tables filled. I don't know who the manager is on duty at night, but they really need to train their employees better at service and respect.
(1)Michael C.
Easily the worst Steak N Shake we've ever been to. It is consistently a terrible wait in line (drive thru) I sat in line for 45 minutes once ( I really wanted late night food) They offer terrible waits and terrible service. Only go here if you're wasted.
(1)Markelle D.
I'm not sure of the name, but the employee that worked the morning shift of 8/15 at 4 in the morning ( colored male) by far made my steak n shake experience the best it's ever been. He was helpful on me choosing something to eat off the menu and on top of that the food he cooked was top of the line It was the best burger I've had cooked in 3 mins, straight up.. Dude deserves props
(5)Adam M.
I love Steak 'n Shake! I would frequent this location on Fridays when I was in college to reward myself after a week of hard work. I have not eaten inside this particular location in quite some time. I was once given a gift card, either as a Christmas or Birthday present. One day, I stopped in because I needed to put more money on the card. I liked having it as I didn't always need to carry cash on me (and I did not have a credit card at the time). I kept my receipt from the transaction, and noticed the card wasn't reloaded properly. To confirm that the card wasn't reloaded properly, I checked the "Steak 'n Shake Gift Card Website." I don't know if this website is still active, but at the time (late 2004 or sometime in 2005), you could log-on with your gift card number/PIN and check your balance, and see all of the activity on your card. Pretty cool, IMO. So, after carefully checking all of the account activity and double-checking my receipt, I knew the money I had paid wasn't credited to my gift card. So, I printed the activity log to take with me to the restaurant, along with my receipt, and obviously, gift card. Armed with my proof, I stopped in to the restaurant and spoke with the manager. He was an older gentleman, with white hair and very tall. He was VERY rude, accused me of lying, and would not help me. Deal-breaker! I love SNS, but will NOT be accused of lying and/or be treated rudely and unfairly. My last time inside this restaurant was to seek help from a different employee. I can't remember if I contacted corporate office or the restaurant itself. In the end, I got every penny I had paid...and was not given grief by this other employee. I have driven through the drive-thru a handful of times since then, but have not been back inside. I doubt this rude manager is still working. I'm inclined to stop in and give them another chance, even if it's nearly 10 years later. Managers need to remember their customer service...and not forget about websites like Yelp!
(2)Karlee V.
This Steak 'N Shake is the worst one, don't go here. Unless of course you love incorrect orders, long waits and unfriendly staff. The staff member got my order wrong, then after making me wait 10 mins to fix it, told me "Happy 420!". Seriously? I'll never be back, worst service ever. Is there even a manager??? Or is everyone just high at work?
(1)Jackie L.
This is one of the best locations I've been to. We go there at least 2-3 times a month, and the service is always quick and friendly. Prices are good, especially with coupons and the new app that gives extra discounts.
(5)Amanda R.
I have had a few bad experiences at this location which really sucks because my family loves steak n shake and its the closest one to my house by far, so even though I've had horrible service time and time again i have kept coming back. Tonight was my last visit to this location and honestly to ANY steak n shake. The service was horrendous but that speaks nothing of the filth of the restaurant and the speed of service or lack there of. We waited ten minutes on three waters, thirty minutes on our food which came out burnt almost inedible on stale bread, and then another 45 minutes on three milkshakes. Our sever Madison said the manager was personally taking care of our food and service but we never saw or heard from him/her. The whole experience was bad. My family will not be returning.
(1)Todd H.
As much as I want to, I cannot in good conscience rate this place 5 stars. The food is fan-freaking-tastic but I've got a couple major beefs. Mmm, beef. My first issue is the speed of the drive-thru service. Pretty much the slowest line ever. Seriously, if you pull up here and you're not the ONLY person in the drive-thru lane, prepare to wait 15 minutes. I shudder to think how long I'd be waiting if I was ordering for more than just myself. This line moves slower than the one at your local DMV, and I swear I could probably do my taxes in the amount of time it takes the late-night crew here to whip up a frisco melt. The other big issue here is the price. Not as big of an issue as the speed, since I will definitely pay a premium for what I consider to be quality fast food, but still...it keeps me from more regular visits. I was there two days ago after my night class at Lindenwood let out and the damage was something like $10.50 for a frisco melt with bacon and a chocolate shake. All that being said though...I absolutely LOVE the food here. I guess I should say I just love some of the food here, since I pretty much never waver from the frisco melt, the chili, and the cheese fries. Seriously, you have got to try the chili here...it's good and they know it, which is why they sell cans of it both in the restaurant and in your local supermarket (check the shelves at Schnucks, Walmart, etc). All I know is if I'm at home and hungry, and I open the cabinet and see Steak n Shake chili, there is no way I'm not eating it. :P
(4)Jane H.
Revamped menu includes lots of delicious burgers and giant, homestyle shakes at very reasonable prices. Spicy burger was great, as was the patty melt.
(4)josh s.
pulled up bout 10 30 and ordered 4 orders of biscuits and gravy,the lady informed they have only enough to make one order!Thought they served breakfast till 11.So i say uhggg fine ill take a sausage egg and cheese biscuit.So i pull up to the window and the lady comes to the window and informs me there also out of sausage,wtf how could you be out of sausage!So whatever just give me the one order of b and g,she ask if id like a drink for my inconvenience,i said sure whatever ill take a sprite.So i get the sprite take one drink and its nothing but co2!Seriously one of the worst trips to steak n shake ever!
(1)